Password reset are done by Hikvision.
Building 2, Waverley office park, 39 Scott street, Bramley,Johannesburg, South Africa
Reception Tel: +27877018113/+27877018111
Technical Call Center: +27101108228
Technical Support: firstname.lastname@example.org
If the unit were brought from Security Equipment Centre then you can always drop of the unit by our shop and will gladly have it done for you. If the unit was not brought from us then a handling fee will be charged.