Repairs T&C’s

All products warranty:Subjective to each manufacture.
All products returned must be in original packaging and condition.
All specials order will be charged at 50% if products are returned.
All products returned within 7 days will receive a full refund unless otherwise stated.
All products not purchased from SEC (Security Equipment Center).
R300 ex vat handling fees will be charge.
Client/Customer will be fully liable for all charges related to their product.

ZKteco Warranty Policy


ZKTeco provides One (1) Year Limited Hardware Warranty-Worldwide to authorize clients of ZKTeco as follows:

  • ZKTeco warrantees all the hardware products to be free from manufacturing defects. It also warrants this ZKTeco-branded hardware product against defects in materials and workmanship that result in a material deviation from the applicable published ZKTeco technical specifications or customized specifications for that particular client (“Hardware system failure”).
  • If a hardware defect arises and a valid claim is received within the Warranty period, ZKTeco will repair or replace such product hardware within 15 working days on receipt of the failed hardware. The hardware product must be shipped to ZKTeco and the shipping cost must be pre-paid and ZKTeco is not liable for any kind of shipping cost.
  • In the event of repair/replacement of any part(s) of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty or 60 days, whichever is greater. The time taken for repair and in transit, whether under the warranty or otherwise, shall not be excluded from the warranty period.

Click here to see ZKTeco full warranty policy